To officially report a lost bank card (zajavlenie ob utere bankovskoj karty), you should follow a specific set of steps to secure your funds and request a replacement.
: Use your mobile app, online banking portal, or call the bank's 24/7 hotline to freeze the card. This prevents unauthorized transactions while you prepare the formal statement.
Explicitly request the permanent blocking of the card and a reissue (reissue may involve a small fee depending on your tariff). : Your signature and the date. Important Considerations zajavlenie ob utere bankovskoj karty
: Name of the bank branch and your personal details (Full name, passport series/number, contact phone).
: "Statement on the Loss of a Bank Card" (Заявление об утере банковской карты). Body : To officially report a lost bank card (zajavlenie
State the card type (e.g., Visa, Mastercard, Mir) and, if known, the last four digits of the card number.
: While blocking can often be done digitally, some banks require a physical or signed electronic "Statement of Loss and Reissue" to permanently deactivate the lost card and order a new one. Sample Statement Structure Explicitly request the permanent blocking of the card
: If you cannot access the app, call the bank directly. You will need to provide identifying information such as your passport details or a secret "codeword".