Understand the client’s culture and pace rather than forcing your own.
To clarify where PC fits, Schein distinguishes between three common consulting roles:
Every move should be based on what is happening now . Process Consultation Revisited: Building the He...
The client asks the consultant to diagnose the "sick" organization and prescribe a cure.
Pay attention to how the client reacts to you. Understand the client’s culture and pace rather than
Use mistakes (yours or the client’s) as learning moments.
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur. Pay attention to how the client reacts to you
Good advice at the wrong time is useless.