: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review
: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description. norton.com
This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com. : Before reporting a service failure, check the
: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives) This report outlines the various ways to report
If a legitimate file or website is being blocked, you can request a re-evaluation:
: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information.