Forever 21 Buy Online Return In Store Page
To return an online order, you must use the official Forever 21 Returns Center :
As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders forever 21 buy online return in store
Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. To return an online order, you must use
Pack your items securely and drop them off at the designated carrier. Key Return Policies If you need a different size or color,
Enter your order number and email address in the portal.
Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label.
Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.