: The company is selectively lowering prices to close the gap with the broader used market, which has directly impacted their gross profit per unit (GPU), falling to $2,115 —a 9% decrease from the previous year.

CarMax is currently undergoing a "price reset" to address declining sales and the perception of being overpriced compared to local dealerships.

: Retail used-unit sales fell by 8% , while comparable-store sales dropped 1.9% .

: Independent reviews in 2026 indicate CarMax prices still typically carry a 5-10% premium over Kelley Blue Book fair market value, reflecting the cost of their no-haggle service and 10-day money-back guarantee. Financial Performance Indicators (FY 2026 Q4)

: Despite price relief efforts, CarMax rarely offers vehicles under $15,000 to $16,000 , with most inventory starting at $18,000 .

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