Beyond the formal trade-in portal, "buy-back" or replacement behavior occurs in other service contexts: Warranty and Defect Replacements
: Customers enter their product's serial number (found on the device, packaging, or the Bose app) to see available offers.
: After Bose receives and verifies the old product, the new item typically ships within 3 to 4 days . 2. Key Terms and Policies
The Bose Buy-Back and Trade-In Ecosystem Bose offers a formal that allows customers to exchange older equipment for credit toward new purchases, effectively serving as a "buy-back" system. This program is designed to encourage users to upgrade to current technology, such as the Bose QuietComfort Ultra series, while managing the lifecycle of older hardware. 1. How the Trade-In Program Works