Best Buy — Special Order Products

: Your payment method is generally charged once you confirm a delivery time for these special items.

: This fee is typically waived if the product is unopened or if the return occurs in specific states like AL, CO, HI, IA, MS, OH, OK, and SC.

: Most special orders must be returned within 15 days for standard members, while My Best Buy Plus™ and Total™ members may have up to 60 days . best buy special order products

: Special order items are delivered only to the entryway of your home or garage. Unlike standard large appliance delivery, they may not include unboxing or placement in a specific room. Return Policy & Fees

: A 15% restocking fee is applied to returned special order products. : Your payment method is generally charged once

Special order products are subject to stricter return conditions compared to standard inventory:

: Within 2–7 business days of your purchase, a Best Buy agent will call you to schedule the delivery. : Special order items are delivered only to

: Custom or personalized orders (which are distinct from "special orders") are often non-returnable . Comparison of Order Types Standard Online Order Special Order Availability In-store or Online Online only (expanded selection) Delivery Time Standard (3-5 days) Longer ; scheduled via phone call Restocking Fee 0% (most items) 15% of purchase price Delivery Scope Room of choice (large items) Entryway/Garage only Best Buy Return & Exchange Policy