In 2023, the FTC received approximately 52,000 scam reports involving Geek Squad or Best Buy impersonation—surpassing both Amazon (34,000) and PayPal (10,000).
Many clients report "outrageous" or hidden fees, specifically feeling that protection plans do not offer real savings compared to local repair shops. best buy geek squad complaints
Are you researching this because you , or In 2023, the FTC received approximately 52,000 scam
In 2025, nearly 40% of all reported scams used the Geek Squad brand to trick users into calling fake support lines. 2. Core Service Complaints the FTC received approximately 52
Major complaints and lawsuits have alleged technicians secretly recorded customers or mishandled private files, including nude images found during repairs.
If you receive a suspicious email, you can report it to the FTC or forward it to abuse@bestbuy.com .
Analysis of customer feedback platforms like Trustpilot reveals recurring dissatisfaction with legitimate services: