Shoppers on forums like Reddit and Best Buy's own Q&A have shared these practical workarounds:
: During high-demand drops (like game consoles), users report items sitting in their cart for hours while the "Submit" button remains unresponsive. Some shoppers found success by repeatedly clicking checkout every 15 minutes for hours until the payment finally processed. best buy checkout not working
“I had it in my cart and it would not let me pay. So I left it there and kept hitting checkout every 15 minutes for literally two hours.” Best Buy · 5 years ago Shoppers on forums like Reddit and Best Buy's
Shoppers often vent about the frustration of having an item "secured" in a cart only to lose it at the final step. So I left it there and kept hitting
: When the online system fails, some customers have had success by calling and selecting "virtual sales" to have an agent manually apply discounts and send an invoice. Community Tips & Workarounds