Airasia -

It holds a 3-Star Low-Cost Airline rating from Skytrax, which reflects a decent standard for cabin cleanliness and buy-onboard food and beverage quality. The "Bad": Customer Support and App Usability

AirAsia is a polarizing but essential player in Southeast Asian travel. On one hand, it has been named the for 16 consecutive years at the Skytrax World Airline Awards 2025 . On the other, travelers often encounter frustrations typical of budget carriers, such as complex customer service and strict fee structures. airasia

Here is a balanced review based on current industry ratings and passenger feedback: It holds a 3-Star Low-Cost Airline rating from